The DataServ solution has provided approximately 30% gains in efficiency in the departments where it’s been implemented. A large part of that can be attributed to our newfound ability to route documents around our company via email for approvals and analysis. We now have metrics we can use to monitor our productivity, which is something we never had before. In the end, this solution has resulted in less lost invoices and a better managed document process.
Joe Zulich
P2P Process Manager
Client since 2003
DataServ’s database for us is incredibly easy to understand and use. Throughout the entire project, DataServ listened, asked the right questions, and produced a system — on time and on budget — that does exactly what it’s supposed to do. They also were very responsive to our requests for system enhancements through the testing process. We now have a system that allows us complete visibility, including work-in-progress updates, to these vital documents, and that increased efficiency means reduced personnel costs. For obvious reasons, we’re very pleased with our DataServ experience.
Director of Qualified Benefits
Client since 2003
The improvements our department gained with DataServ were almost instantaneous. Many of our processes improved, including our short-pay and approval processes, which before were challenging and involved many people and a lot of time. Liebert is a worldwide corporation, and there are invoices that need approval from all over the country. Consolidating all invoices to be mailed to specific P.O. boxes in St. Louis allows the Accounts Payable staff to digitally route invoices for approval. What in the past took sometimes weeks, now takes only a few days. We can already see more ways for making the process more efficient. This program is wonderful to work with. Our expectations have been exceeded.
Wendy White
P2P Process Improvement Manager
Client since 2004
When we approached DataServ, our accounts payable process was disjointed and we had a three-week document processing backlog. We would have considered it a win to reduce our backlog to just one week. Today, DataServ's AP automation has eliminated our backlog, and we don’t consider that a win … we consider that a slam dunk!
Randy Cummiskey
Corporate Controller
Client since 2016
We were able to get rid of the paper, automate the entire process, and make it all accessible in one location. DataServ did what we needed in the time we needed it, and we’ve seen outstanding results. It’s why we’ve used DataServ for several solutions at Sony Home Entertainment — their SaaS solutions simply work.
Michael Schillo
VP, Credit & Customer Finance
Client since 2001
We have more time to focus on business needs such as doing research and making sure that we're getting all of our discounts versus manually keying invoices.
Krista Van de Wiele
AP Manager
Client since 2009
We’ve benefited from choosing a partner with years of experience and one that’s a leader in document management outsourcing. DataServ has our best interest in mind with their philosophy of partnering to deliver the latest electronic document management, storage, and technologies available.
Art Jeannet
Chief Financial Officer
Client since 2009
We have been very pleased with our Q2C solution from DataServ. All documents are easily accessible, which has resulted in better relationships with our customers as well as improved DSO.
Brian Deneau
Director of Credit & Collections
Client since 1999
From the beginning, I noticed the Client Support team at DataServ was very knowledgeable about our process, which was really helpful. I didn’t feel the need to spend a lot of time explaining in detail what I needed resolved, whether I emailed the support solution desk or contacted them by phone. The response time was always impressive. I really felt comfortable with knowing the team was there to assist with whatever issues I needed resolved. DataServ support has an outstanding client support team.
Yvonne Chambers
AP Manager
Client since 2003
The long-term business relationship approach DataServ takes makes it easy to work with them on our document and process automation needs. I’ve appreciated their comprehensive, ongoing user training and support plus their team’s flexibility to expand services as we’ve needed. They regularly evaluate client performance and suggest ways to improve when appropriate, and that helps us continually improve our processes.
Marilou Kahawai
Director of Credit
Client since 2007
The more bang for the buck really comes from the immeasurable results such as the reduction of loss of time doing things and reduced time that folks aren’t servicing customers. I can talk to someone in Texas and review the file while talking to them instead of having to track down the file and get back to them.
Paul Espinoza
Human Resource Manager
Client since 2004
