Client Testimonials

“The DataServ AP automation solution has provided approximately 30% gains in efficiency in the departments where it’s been implemented.”

“You have an account manager that stays with you, this is so important. You need to build a relationship with this person because they are your partner in crime and are here to help you. I like knowing I can go to them and know I will get the Gold Star Treatment.”

“The improvements our department gained with DataServ were almost instantaneous. Many of our processes improved, including our short-pay and approval processes, which before were challenging and involved many people and a lot of time. Liebert is a worldwide corporation, and there are invoices that need approval from all over the country. Consolidating all invoices to be mailed to specific P.O. boxes in St. Louis allows the Accounts Payable staff to digitally route invoices for approval. What in the past took sometimes weeks, now takes only a few days. We can already see more ways for making the process more efficient. This program is wonderful to work with. Our expectations have been exceeded.”

“We recently added another 2,000 cars to the fleet and system. In the past, that required adding 2 FTE’s to handle all of the accounting/finance work. With DataServ, we do not have to add any team members to achieve this growth!”

"When we approached DataServ, our accounts payable process was disjointed, and we had a three-week document processing backlog. We would have considered it a win to reduce our backlog to just one week. Today, DataServ’s AP automation has eliminated our backlog, and we don’t consider that a win ... we consider that a slam dunk!”

"DataServ worked with us to make sure our needs were met. We are still working with DataServ to tweak things here and there to improve our process. Partnership is key.”

“I really appreciate the DataServ and Emerson approach to an issue where the source of the problem seems to have been somewhere in between Emerson and DataServ. Such issues require a collaborative approach and I appreciate each group’s willingness to engage each other and not devolve into ‘blame ping pong.’ Thanks for all working to resolve the issue!”

"We have cut down on the amount of paper invoices that we must shuffle through for accounts payable. Everything is grouped together in one location with the ability to code right on the screen. With our payable system, if the invoice matches the PO, the process is automatic. I never have to approve it. It has cut payable time down to a fraction.”

“We have more time to focus on business needs such as doing research and making sure that we're getting all of our discounts versus manually keying invoices.”

“We’ve benefited from choosing a partner with years of experience and one that’s a leader in document management outsourcing. DataServ has our best interest in mind with their philosophy of partnering to deliver the latest electronic document management, storage, and technologies available.”

“Engaging DataServ was a good decision, and we are pleased with how DataServ has supported us. Our users have found the solution to be extremely easy to learn and use. And our exception process, which before was difficult and time-consuming, has been made very manageable. Now many of our other divisions are looking at DataServ as a potential partner for their payables applications.”

“The entire DataServ team has been extremely helpful from the negotiating/sales process and into the implementation stage. The team really wants to understand our business and be able to provide us with the right tailoring to fit our needs, while assisting us in determining areas where we can better our processes.”

“DataServ is constantly upgrading the services they provide and keeps up with the business need. In an environment with constant change and where speed is essential, DataServ is the ideal tool for accounts payable processing. It helped us improve the efficiency and performance. The dashboard is a great tool for AP Clerks.”

“I have been very impressed by DataServ’s unique approach to working with our organization. Rather than ‘pushing’ solutions looking for a problem, they act as business analysts and consultants, asking intelligent questions that uncover opportunities for improvement to our processes. Then they propose well-conceived solutions that are based on our real business challenges. In the end, SSM’s relationship with DataServ has been a true partnership.”

“From the beginning, the Client Support team at DataServ was very knowledgeable about our AP process, which was really helpful. I didn’t feel the need to spend a lot of time explaining in detail what I needed. Whether I was emailing or calling the support solution desk, the response time was always impressive. I really felt comfortable knowing the team was there to assist with whatever issues I needed to get resolved. DataServ has an outstanding Client Support team.”

“DataServ gave us instant access to the latest in imaging technology, and to experts in the use of that technology, without big capital expenses or training costs. Implementation was quick and easy, allowing us to realize significant savings almost immediately. DataServ has been an important part of our continuous process improvement effort.”

"The Support team is amazing. They always reply so quickly and get back to me with answers! We really appreciate the support!"

“We went live with the final piece in August, and we were tracking Digital Mailroom accuracy each week, but then the issues dwindled to almost nothing… so I stopped worrying about it!”

“The system is GREAT! The functionality is awesome, especially the search.”

“I want to say a big thank you to the DataServ team for being so great to work with all of the time.”

"The analytics tool was very nice and will help us focus on the bigger offenders! We're already using it to improve our AutoVouch exceptions by 10% from month 1 to month 2. Thanks again!"

"I continue to be impressed with the level of knowledge and professionalism of the DataServ team members. Specifically, I would like to call out Nikki, Nicole, and Tony. These members of your team are fantastic partners and I truly appreciate their approach to situations, how they respond, etc. They are true role models and what others should strive to emulate (myself included)."