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From the beginning, I noticed the Client Support team at DataServ was very knowledgeable about our process, which was really helpful. I didn’t feel the need to spend a lot of time explaining in detail what I needed resolved, whether I emailed the support solution desk or contacted them by phone. The response time was always impressive. I really felt comfortable with knowing the team was there to assist with whatever issues I needed resolved. DataServ support has an outstanding client support team.
Yvonne Chambers, AP Manager
Nidec Motor Corporation — Client since 2003
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The improvements our department gained with DataServ were almost instantaneous. Many of our processes improved, including our short-pay and approval processes, which before were challenging and involved many people and a lot of time. Liebert is a worldwide corporation, and there are invoices that need approval from all over the country. Consolidating all invoices to be mailed to specific P.O. boxes in St. Louis allows the Accounts Payable staff to digitally route invoices for approval. What in the past took sometimes weeks, now takes only a few days. We can already see more ways for making the process more efficient. This program is wonderful to work with. Our expectations have been exceeded.
Wendy White, P2P Process Improvement Manager
Liebert Corporation — Client since 2004
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The DataServ solution has provided approximately 30% gains in efficiency in the departments where it’s been implemented. A large part of that can be attributed to our newfound ability to route documents around our company via email for approvals and analysis. We now have metrics we can use to monitor our productivity, which is something we never had before. In the end, this solution has resulted in less lost invoices and a better managed document process.
Joe Zulich, P2P Process Manager
White-Rodgers — Client since 2003
