Troy Hupp, APPSC

Troy Hupp, APPSC
Troy champions the success of DataServ clients by partnering with them to deliver automation solutions to their respective organizations. As the Director of Client Success, Troy is responsible for the Initialization, Solution Delivery, Account Management, and Client Support teams at DataServ. Troy’s 25-year career in the B2B space is built on his passion around client service combined with technical knowledge and project management. Troy’s most recent experience at Equifax included product, marketing, implementation, and client success roles on a global scale for SaaS solutions in the Human Resources marketplace. He is a graduate of the University of Cincinnati with a degree in Mathematics, has earned a Lean Six Sigma Greenbelt, and is Agile certified. Troy, a former professional baseball player and avid Ohio State fan, enjoys CrossFit and being involved in his 4 children’s athletics and activities. Troy and his wife and children reside in St. Louis.
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Recent Posts

SUBMITTED BY Troy Hupp, APPSC

Enron 20 Years Later

Since the public downfall of Enron in 2001, there have been many think pieces written about what went wrong. Many potential causes have been...

SUBMITTED BY Troy Hupp, APPSC

Change Up Your Approach to Change Management

At an Institute of Finance & Management APP2P Conference, a speaker featured the Kubler-Ross Change Curve as the de facto process that employees...

SUBMITTED BY Troy Hupp, APPSC

SaaS is Vital to Mid-Market Companies, But Change Management Challenges Loom

Software as a service (SaaS) solutions have had an increased prevalence in mid-market companies. Cloud-based technology provides access to...

SUBMITTED BY Troy Hupp, APPSC

The Time for AP Automation is NOW

In a panel hosted by PYMNTS, leaders from Financial Institutions and Fintechs, including Mastercard, Huntington National Banks, and Bank of the...

SUBMITTED BY Troy Hupp, APPSC

How a SaaS Solution for AP Automation Alleviates the Pain of Training

Previously, we shared an infographic from International Data Corporation comparing the costs of in-house versus cloud-based automation solutions....

SUBMITTED BY Troy Hupp, APPSC

The Importance of Change Management in AP Automation

Change is inevitable when an organization deploys new technology and, based on my experience, the management of that change is often the reason...

SUBMITTED BY Troy Hupp, APPSC

Paperless Accounts Payable and Vendor Relationships

If your success depends on everyone inside your organization doing the same thing, you can get this done through training and compliance. A tall...

SUBMITTED BY Troy Hupp, APPSC

4 Key Focus Areas for Accounts Payable in the WFH Era

In 2020, the world saw a shift from work in the office to work at home due to the COVID-19 pandemic. While remote work was not widely accepted...

SUBMITTED BY Troy Hupp, APPSC

Why Do SaaS Automation Projects Fail?

We have all heard the stories of organizations spending thousands – sometimes hundreds of thousands – on a Software as a Service (SaaS) automation...