Vertiv and DataServ Streamline Global AP for the E-Invoicing Era

Key Results:

Global AP standardization across North America, EMEA, and APAC
AutoVouch™ success rate doubled and continues to rise
Collaborating to deploy lean accounting practices across the growing company
E-Invoicing compliance framework deployed for Germany and expanding to Belgium & Poland
Manual workload reduced through touchless invoice processing
Continuous process improvements guided by built-in DataServ analytics
DataServ’s SAFE AI delivers real results in real time

Key Stats:

Executive Summary

Vertiv, a global leader in digital infrastructure, partnered with DataServ to unify and modernize its accounts payable operations across North America, EMEA, and APAC.

By standardizing processes, doubling AutoVouch™ success rates, and embedding e-invoicing compliance, Vertiv transformed AP into a streamlined, scalable, and globally compliant function. Together, Vertiv and DataServ are driving ongoing efficiency, visibility, and innovation in AP automation.

Outcomes

Unified Processes Across Regions
Before automation, Vertiv’s AP operations were fragmented, relying on manual Oracle entry and regional workflows. With DataServ, Vertiv transitioned to a unified pre-ERP platform, creating consistent workflows and data standards across continents, languages and cultures. The ‘One Vertiv’ initiative improved coordination, accuracy, and efficiency on a global scale.
Automation and Touchless Processing
By introducing upfront AI-powered capture, pre-ERP three-way matching, and non-PO workflows, Vertiv and DataServ doubled their AutoVouch™ success rate. Adjustments to tolerance settings, data feeds, and vendor matching significantly reduced manual intervention and processing times. The ultimate goal is to be 100% touchless for all AP processing.
Collaborative Partnership
Vertiv’s AP and IT teams worked hand-in-hand with DataServ to implement improvements like price and quantity matching automation and enhanced financial controls. This collaborative approach ensured every improvement delivered measurable gains in efficiency and usability.
Compliance-Ready E-Invoicing
To meet government mandates, Vertiv and DataServ embedded e-invoicing compliance into their automation framework. Starting in Germany, the system validates invoices against national schema and connects directly to the country’s e-invoicing portal. This model is now being extended to Poland and Belgium, simplifying compliance and minimizing risk across regions.
Data-Driven Improvement
Vertiv uses DataServ Analytics to identify processing trends and address issues quickly. DataServ’s capabilities enhance this insight by providing secure, financial-grade data analysis that strengthens invoice validation and exception handling.

Business Impact

Efficiency: Touchless invoice processing has reduced manual workloads, enabling teams to focus on strategic initiatives instead of repetitive tasks.
Visibility: Real-time dashboards and analytics provide instant access to global AP performance, empowering managers to make informed decisions.
Scalability: A unified automation platform supports Vertiv’s growth across 130+ countries without adding administrative complexity.
Compliance: Built-in e-invoicing logic ensures Vertiv stays ahead of evolving international regulations, reducing risk and maintaining transparency.
Innovation: SAFE AI and analytics deliver secure, ethical automation that drives continuous improvement and strengthens financial controls.

Thoughts from Vertiv

“Once we identified the issues and agreed on the solution, Vertiv and DataServ have been working together to ensure AV rates continue to go up. All the changes were made in very close collaboration. It is not possible for one partner to work in a vacuum. We have to be a team.”

—Ashley Olberding, Sr. Manager, Business Process Improvement, Procure-to-Pay, Vertiv