“We chose DataServ to automate our AP process because they provided us with a single solution that ensures visibility across all AP transactions. In addition, DataServ offered away to formalize and enforce controls around new vendor creation, along with the ability to leverage technology so that additional headcount is not required in the future, as we grow.”- Tom Strauss, Chief Financial Officer
The Challenge
In need of an automated solution for their accounts payable (AP) department, Arbill originally selected a competitor’s Purchase to Pay solution in 2012. After 18 months of subpar results that saw them miss supplier discounts and continue to manually process many invoices, they went back to the drawing board. Their research led them to DataServ. Their advanced matching capabilities, flexible tailoring options, and enhanced visibility gave Arbill the peace of mind they needed to make the switch.
The Solution
White-Glove Support - Arbill was impressed from day one; DataServ’s project management and initial training made it a painless transition.
- Project timeline
- Follow up on milestones
- Change management support, both internal and vendors
- Training for all stakeholders
Solution Flexibility - DataServ’s tailored solution is quick to launch, yet provides tailoring to fit Arbill’s unique needs. Tatiana Lvova, Business Process Manager at Arbill said, “We brought up numerous scenarios that addressed the specific ways Arbill handles invoices, and DataServ incorporated all of these methods into the scope of the project.
No More Manual Processing - Addressing Arbill’s biggest pain point was an easy fix with DataServ. Solved simply with a combination of Digital Mailroom and AutoVouchTM, The Arbill team is relieved of all document intake tasks and only has to touch invoices that are kicked out as exceptions in the pre-ERP three-way matching stage.
