Why a SaaS Solution is Your Best Option to Increase Efficiency and Enhance Customer Satisfaction

If you aren’t aware, Software as a Service (SaaS) solutions are all the rage these days, a fact that was underlined in a recent Gartner report, which indicated that cloud-based SaaS offerings are propelling the overall growth of the enterprise application software sector. Gartner said that application software sales would grow by 7.5 percent in 2015, before exceeding $200 billion in 2019. 

Given the many advantages SaaS solutions hold over on-premises software, a topic that we recently covered in depth, Gartner’s findings aren’t surprising in the least. Quite simply, SaaS is less expensive, less burdensome on IT resources, easier to customize, and faster to deploy than on-premises software.     

With this in mind, we were interested when we came across a new Forbes article, which took a deep dive into the downsides of enterprise companies building technology portals on their own to allow IT to link their tools with their partners, to be quite interesting as well. Forbes contributor John Greathouse illustrated why “the days of Build Your Own Portal are done” and how SaaS solutions are superior because of their “simple modularity.” Greathouse’s points were as follows:   

1. Time to market. For most companies, the process of building a homegrown portal involves 6-12 months. In the tech world, that’s a lifetime. In contrast, a SaaS solution that snaps in like a lego block can be up and running within the space of a month. Not only does this save hundreds of thousands (possibly millions) in development costs, the increased revenue gained can be immense.
2. Maintenance costs. Even assuming you build your own portal acceptably well, it’s a living animal. As the CRM and other systems the portal connects with evolve, a home-grown portal must accommodate ever changing features and functionality.
3. Infrastructure requirements and cost. Portals that live in-house require servers, security, configuration, redundancy and availability. Most companies do not have the infrastructure to build and support an enterprise-class portal.

Thanks to the increasing modularity of SaaS, entrepreneurs can now ”snap in” a scalable solution that increases their efficiency while enhancing  customer satisfaction..

For more information on how a SaaS solution can benefit your company, contact us at info@DataServ.com.